Avanto Care platform
Areas
AI-assisted health data, Health and home care,
Medtech, Wearables, Telehealth
Role in the project
UX, UI, Service Design
Brief • Proactive, data-driven care
How do we scale care of a growing elderly population, gathering and analysing health data, to provide help before anyone has to reach out for it? Avanto Health had the goal of a pilot platform for a regional healthcare team in Sweden. What started with the ‘Withings’ smartwatch grew into a platform to connect different health devices in one place and analyse health data at scale. Carers are given real-time alerts and insights - so they can focus on the care.
→ The challenges
Sweden's health sector is investing in different technology and wearables to improve elderly care, but there are big challenges:
• Different data-collection platforms means data is distributed - making it difficult to review, report and evaluate care with
• Rather than streamlining care, the work to collect quality data and evaluate it took time away from staff and carers
Our goal with Avanto was to create a solution that simplifies data retrieval and analysis, support hands-on care, to deliver clear, actionable information
Process • Service blueprint
Avanto needed to outline a complex software service offering that would be used across many different roles. We shadowed and interviewed different commune and care staff to map their process and workflows, understand physical and digital touch points, and identify key pain points. This research then informed a comprehensive blueprint to guide how we would structure Avanto’s service.
Process • User testing
We went to the commune to test Figma prototypes of the platform with 6 users in different admin and carer roles. This helped us understand the many separate electronic journals and software solutions they work with and how to optimise the way we displayed data- namely wether it deviated from their monthly/yearly ‘goals’- and how reports were generated from the data.
→ Findings
Some testers were frustrated by not being able to easily measure the effectiveness of wearables and IoT devices in new (and costly) pilot programs. Multiple software platforms in their workflow resulted in lost time, cognitive load and complicated reporting. There were also concerns from some roles that if the platform monitored attendance, it would be used instead to punish smaller deviations.
Process • Workshop: Impact and ethics
To work safely personal and sensitive health data, for both patients and carers, I led a workshop with the team and Avanto to firstly; map ethical concerns and impact we may not have foreseen, and second; map ways we can address and act on them. This helped us discover issues to act on- including system architecture, troubleshooting for users and flaws in the process.
Part 1: Consequence scanning Using ‘Responsible Product Development’ prompts we evaluated parts of Avanto’s pilot and business model for unintended outcomes & ethical concerns regarding handling of health data
Part 2: Mapping ways to address concerns
‘Act’: Map what the core team can take action on immediately, ‘Influence’ : tasks to be handled by other stakeholders- and lastly what the team can ‘Monitor’: Outside the team’s immediate scope
A Flexible Platform for Health Insights
The platform provides glanceable data and insights
• a simple dashboard displaying deviations, trends & real-time alerts sent to carers
• easy ways to generate custom reports from the data
• customisable dashboards and easy categorisation, to handle different wearables & connected devices
→ Outcomes for Avanto
• 11 Million (SEK) secured in 2 rounds
• Avanto care partnered with Karlskrona, Helsingborgs, Laholms and Luleå for innovation projects
• A platform ‘Avanto 360’ to collect and monitor data from wearables and connected devices, adapted for pilot programs
• A design system for the avanto platform and data visualisation
